Delivery

Charges:

  • Standard delivery is £3.00
  • Express delivery is £6.00
  • International delivery (to Europe only) is £12.50
  • Standard delivery to the Channel Islands is £15.00
  • Collection from Image on Food is free of charge. We will contact you to confirm when your order is ready to collect.

Christmas Delivery Times:

All order recieved between Thursday 21st December and Monday 1st January will be processed and despatched from 2nd January.

Delivery Times:

On each product delivery options are explained and the product is marked if it is available for same day despatch or if it is made to order.

On products available for same day despatch please place your orders by 12:30pm to ensure same day posting.

For products made to order, these are normally dispatched within 2-5 working days from receiving your order.

We despatch gifts Monday to Thursday only, excluding Bank Holidays. If your order is received on a Friday after 12.30 this will then be posted on the following Monday.

All individual gifts including Gift Tins are sent First Class through the Royal Mail. The majority of single gifts should be delivered the next day (excluding Sundays and Bank Holidays); however we cannot guarantee this, unless you choose Express - Next Day delivery option at the checkout. Royal mail advises delivery in 2-5 working days using standard first class. If you select express delivery the order will be received the next day after despatch and will require a signature. Please ensure that there is someone to accept delivery during weekday working hours.

Cookie Bouquets, larger orders, multiple orders and international delivery are sent via courier service. All courier deliveries require a signature as prove of receipt, if there is no-one there to receive it the courier will leave notification detailing how to rearrange delivery, or where it can be collected. Courier service mainland UK is delivered between 8am – 6pm the next working day. Please note Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands and Europe are on 2-3 day service.

Our courier company guarantees their deliveries for next working day, but they can’t cover delays that are out of their control. And although we pass any specific delivery instructions on to them, we can’t guarantee that the driver will carry these out.

If you have a specific delivery date in mind or need your order urgently please call us on 01630 650780.

Missed Delivery

Should delivery to the address not be possible, a card should be left by the carrier to inform the recipient how they can collect their parcel or to arrange re-delivery. It then becomes the recipient's responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery. For orders that are collected we will not be held responsible for loss or damage once the biscuits have left our premises.