Terms and Conditions

The terms and conditions detailed on this website do not affect your statutory rights according to the United Kingdom law.

Contact Details

We value our commitment and service to you. For more information, suggestions, comments and queries please contact us. You can either email, telephone or write to the following address: Image on Food 7 Burnside Business Park Burnside Road Market Drayton Shropshire TF9 3UX Tel: 01630 650780 Fax  01630 650788 Email: sales@imageonfood.co.uk

Privacy Policy

As a customer you are very important to us. We are committed to your privacy. Image on Food will only use information that we collect from you lawfully in accordance with the Data Protection Act 1998. You can be assured that any and all information collected on this site will be held securely and kept strictly confidential. We will not sell or disclose to any third party organisation, unless required to do so by law. The information you provide us is purely used to process your order and to provide the best possible service, delivery of goods and to contact you if required to fulfill our obligation to you. We will use this information only for our own market research and statistical analysis purposes only. With your consent, Image on Food will contact you from time to time via our newsletter informing you about new products, promotions and special offers.

Placing Orders

Placing an order could not be easier, click on any items that you wish to buy. After you have finished your selection you will be asked for a few details that we need to enable us to process your order. Orders can be placed on this site or over the phone. At Image on Food we are dedicated to total satisfaction, but, as all products are hand decorated there may be slight variations on design or colours to those shown on the web site. Products are subject to availability and we reserve the right to withdraw items due to unforeseen circumstances.

Our right to refuse your order

We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if: We have insufficient stock to deliver the goods you have ordered; We do not deliver to your area; or One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do refuse your order we will notify you by e-mail, and, will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. Confirmation of Received Orders When you have placed an order a confirmation will be emailed to you. We ask you to check this carefully and if any changes are required please let us know immediately.

Delivery

Charges:  •Standard delivery is £3.00 •Express delivery is £6.00 •International delivery (to Europe only) is £12.50

Delivery Times:

On each product delivery options are explained and the product is marked if it is available for same day despatch or if it is made to order. On products available for same day despatch please place your orders by 12:30pm to ensure same day posting. For products made to order, these are normally dispatched within 2-5 days from receiving your order. We despatch gifts Monday to Thursday only, excluding Bank Holidays. If your order is received on a Friday after 12.30 this will then be posted on the following Monday. All individual gifts including Gift Tins are sent First Class through the Royal Mail. The majority of single gifts should be delivered the next day (excluding Sundays and Bank Holidays); however we cannot guarantee this, unless you choose Express - Next Day delivery option at the checkout. Royal mail advises delivery in 2-5 working days using standard first class. If you select express delivery the order will be received the next day after despatch and will require a signature. Please ensure that there is someone to accept delivery during weekday working hours. Cookie Bouquets, larger orders and international delivery are sent via courier service. All courier deliveries require a signature as prove of receipt, if there is no-one there to receive it the courier will leave notification detailing how to rearrange delivery, or where it can be collected. Courier service mainland UK is delivered between 8am – 6pm the next working day. Please note Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands and Europe are on 2-3 day service. Our courier company guarantees their deliveries for next working day, but they can’t cover delays that are out of their control. And although we pass any specific delivery instructions on to them, we can’t guarantee that the driver will carry these out. If you have a specific delivery date in mind or need your order urgently please call us on 01630 650780.

Christmas Delivery

Please note we will close for Christmas on Friday 23rd December and re-open on Tuesday 3rd January. Any orders received during those dates will be despatched on our return on Tuesday 3rd January. For any made to order orders this will be produced following our return to work and despatched as soon as possible.

Missed Delivery

Should delivery to the address not be possible, a card should be left by the carrier to inform the recipient how they can collect their parcel or to arrange re-delivery. It then becomes the recipient's responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery. For orders that are collected we will not be held responsible for loss or damage once the biscuits have left our premises.

International Customers

If Goods are being ordered from outside the UK, import duties and taxes may be incurred once your Goods reach their destination. Image on Food is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Image on Food cannot guarantee that the packaging of your Goods will be free of signs of tampering.

Personal Messages

We respect that all personal messages are private. We do not disclose to any third parties. We do, however, reserve the right to reject and withdraw any message we may consider might offend, be racist, abusive, indecent, obscene, menacing or in breach of confidence to the recipient. Your message will be copied as you type it directly. We cannot be held responsible for any spelling or name mistakes so please check all personal messages carefully.

Payment Online

All payments will be processed by World Pay Card Save. We will debit the whole price of the goods from your preferred payment card at the time of the order. We have the right to terminate our agreement with you if you refused payment. In order for the payment process to run smoothly, the address details are required of the credit/debit card holder. This will then be used to validate the order. Incorrect details given will result in delaying the process of your order.

Credit Card Security

All credit/debit card numbers are encrypted when the order is placed using 128 bit encryption. Numbers are not held on any computer.

Prices

We try to ensure our prices on the website are correct at all times. However, our products are subject to market forces and we reserve the right to change the prices at any time and without prior notification. If you have placed an order affected by a price change we will contact you and will not proceed with the order without your consent. We reserve the right to alter or remove any special offers from time to time and as necessary.

Guarantee

We aim to do everything we can to ensure that your product arrives with you in perfect condition. If you are unhappy with your order you must contact us within 24 hours of receiving the goods. Tel: 01630 650780 or email us at sales@imageonfood.co.uk.

Cancelled or Amended Orders

As we work on a same day despatch service with the majority of our products any cancellations must be phoned through within 30 minutes of the order being placed. We reserve the right to charge cancellation fees if a cancellation is received after this time.

Returns

All our products are created to order and are of a very high quality, we can only offer a return or refund in exceptional circumstances, please make sure you order carefully. We MUST be notified of any breakages or shortages within 24 hours of your order being delivered.

Liability

Image on Food shall not be liable for any failure to deliver the products arising from circumstances outside of their control. We do not take any responsibility for the goods once delivered.

Use of Communications Facilities

When using the enquiry form, or any other System on the Website you should do so in accordance with the following rules: You must not use obscene or vulgar language; You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist; You must not submit Content that is intended to promote or incite violence; It is advised that submissions are made using the English language as we may be unable to moderate any other languages; The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws; You must not impersonate other people, particularly employees and representatives of Image on Food; and You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”. You acknowledge that Image on Food reserves the right to monitor any and all communications made to us or by using our System. You acknowledge that Image on Food may retain copies of any and all communications made to us or using our System.

Changes to Policy

We take great care to ensure our privacy policy is updated as and when necessary. We will continue to review this frequently to obtain the best service we can provide to our customers. Please check our terms and conditions regularly.

Intellectual Property

All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Image on Food. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws. Subject to Fair Use of Intellectual Property below, you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Image on Food.

Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Image on Food. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.